Frequently Asked Questions

General

What are your policies, procedures and terms and conditions?
ANSWER:

All of our policies and procedures, which are regularly updated, can be found here.

Who are your teachers?
ANSWER:

We call them Language Guides –  all have mastery of the language they are helping your kids with, are  DBS checked and are committed to getting your children to Speak Like A Native. All our Language Guides also hold a Level 2 Safeguarding certificate and undergo Speak Like A Native training.

What age is best to start?
ANSWER:

The simple answer is, the younger the better but it’s never too late.

Why don’t you just “teach” the language?
ANSWER:

There are many approaches to teaching language and not one that is guaranteed or works for everyone. The Speak Like A Native method is about building coping strategies in young learners so that language learning is seen as a means to end rather than an academic subject in itself. In other words, we want children to see what they can do with the language as the prime motivator. This is why we engage them in meaningful tasks, games and activities when the target language is part of the exercise.

Do you have a syllabus?
ANSWER:

We work from the Speak Like A Native Session Bank and Language Guide’s manual. This outlines the weekly activities along with topics to cover and target language that may be covered. However, there are no lists of vocabulary to learn or revise and the focus is always on speaking and listening skills.

Parents

What if I have a comment or complaint?
ANSWER:

We welcome comments and suggestions and react promptly to complaints. Please address these to help@speaklikeanative.com and be sure to include the name of child, school and full details of your comment.

Do you have a refund or cancellation policy?
ANSWER:

Fees are payable for a whole term and are non-refundable. We offer a 100% guarantee refund if your child is not happy for any reason in the first session. You must contact us in writing before the second session for this guarantee.

There are no refunds if your child misses a session for any reason (e.g. illness, holiday etc).

If Speak Like A Native has to cancel a session, we will aim to make up the time during the term and inform you of all details. If we are unable to do this then you will be offered to choose credit for the following term or a refund for the missed session.

How do I pay?
ANSWER:

Unless your child is at a school which handles the bookings for clubs in-house, you will receive an invoice from our accounts department, which must be paid in full before the first session. Fees may differ from school to school depending on the particular agreement they expect as host.

In some cases, it is possible to pay in instalments.

We reserve the right to refuse admission in the following situations i) fees have not been paid in full ii) disruptive behaviour of any sort that prevents the other children from enjoying or taking part in the sessions.

For all enquiries please contact accounts@speaklikeanative.com

Can my child bring snacks?
ANSWER:

This depends on the school and if your child is in a club where snacks are allowed. We incorporate the snack into the session as a natural way to learn language. Children are not allowed to share with others and there is a strict “no nuts” policy. Unfortunately, Speak Like A Native cannot provide food for those who do not come with a snack.

What are your drop off and pick up guidelines?
ANSWER:

If your child is attending a Speak Like A Native breakfast /before school club please drop them off on time. It affects the session ifchildren arrive at different times.   WhereSpeak Like A Native is responsible for handing over children to parents /carers after the club, you will be asked to give details of those who areauthorised to collect. If these details change on any particular day, you mustemail or call Speak Like A Native and give the name of child, school and nameand phone number of the person collecting. Without this information we areobliged to keep the child in our care and / or contact social services. Pleasealso be sure to collect your child on time. We charge £10 per child after thefirst five minutes for any late pick-ups.

What if my child isn’t good at learning languages?
ANSWER:

Speak Like A Native is a natural method so if your child ismanaging with their first language then they’ll be fine with a second one.

How do I know what my child is learning or if she is making progress?
ANSWER:

As we focus (particularly with the Explorers) or building confidence, getting used to the sounds of a foreign language and developing coping strategies to get by when not everything is understood, it is not always easy for parents to recognise progress or see immediate change. Measuring confidence is not easy. Learning lists of vocabulary is the traditional way round this but most research shows that this is good for short term memory but not a lot else. We’re always happy to support you with updates on your child’s progress and how engaged she is in the sessions. We also update regularly each school’s page on this site with details on what they’ve been doing in club sessions.

We send parents a review at the end of each term, detailing the tasks, activities and games we have covered. We include general comments from the Language Guides but not individual or personal progress reports. We are always happy to answer any questions you may have about your child though.

Useful Information

Complaints / comments
ANSWER:

We welcome comments and suggestions and react promptly to complaints. Please address these to help@speaklikeanative.com and be sure to include the name of child, school and full details of complaint / comment.

Missed sessions
ANSWER:

There are no refunds if your child misses a session for any reason (e.g. illness, holiday etc).

If Speak Like A Native has to cancel a session, we will aim to make up the time during the term and inform you of all details. If we are unable to do this then you will be offered to choose credit for the following term or a refund for the missed session.

Right to refuse admission
ANSWER:

We reserve the right to refuse admission in the following situations i) fees have not been paid in full ii) disruptive behaviour of any sort that prevents the other children from enjoying or taking part in the sessions.

Refunds / cancellation
ANSWER:

Fees are payable for a whole term and are non-refundable. We offer a 100% guarantee refund if your child is not happy for any reason in the first session. You must contact us in writing before the second session for this guarantee.

Payment / fees
ANSWER:

Unless your child is at a school which handles the bookings for clubs in-house, you will receive an invoice from our accounts department, which must be paid in full before the first session. Fees may differ from school to school depending on the particular agreement they expect as host.

In some cases, it is possible to pay in instalments.

For all enquiries please contact accounts@speaklikeanative.com

Drop off
ANSWER:

If your child is attending a Speak Like A Native breakfast / before school club please drop them off on time. It affects the session if children arrive at different times.

Pick up
ANSWER:

Where Speak Like A Native is responsible for handing over children to parents / carers after the club, you will be asked to give details of those who are authorised to collect. If these details change on any particular day, you must email or call Speak Like A Native and give the name of child, school and name and phone number of the person collecting. Without this information we are obliged to keep the child in our care and / or contact social services. Please also be sure to collect your child on time. We charge £10 per child after the first five minutes for any late pick ups.